{"id":1846,"date":"2025-04-17T11:26:24","date_gmt":"2025-04-17T10:26:24","guid":{"rendered":"https:\/\/vikory.com\/?page_id=1846"},"modified":"2026-01-13T08:56:58","modified_gmt":"2026-01-13T07:56:58","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/vikory.com\/en\/legal\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||3px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Right of return&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;center&#8221; title_font_size=&#8221;50px&#8221; title_font_size_tablet=&#8221;50px&#8221; title_font_size_phone=&#8221;40px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;50%&#8221; width_tablet=&#8221;50%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Returns&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Lato|700|||||||&#8221; title_font_size=&#8221;15px&#8221; custom_margin=&#8221;||0px|||&#8221; custom_padding=&#8221;5px|||||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; title_level=&#8221;h2&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Since drumsticks are consumable items, they cannot be returned.<\/p>\n<p>If there is a problem with your order (damaged, not received), please send us an email to clement@vikory.com (with a photo of the damaged package).<\/p>\n<p>Please note: If your package is damaged, refusing it upon delivery is the best solution. We cannot offer a full refund if the package was not refused.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Refunds (if applicable)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Lato|700|||||||&#8221; title_font_size=&#8221;15px&#8221; custom_margin=&#8221;||0px|||&#8221; custom_padding=&#8221;5px|||||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; title_level=&#8221;h2&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"\">Once we receive your request and image via email, we will do our best to notify you as soon as possible about the approval or rejection of your refund.<br \/>If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.<\/p>\n<ul><\/ul>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Delayed or missing refunds (if applicable)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Lato|700|||||||&#8221; title_font_size=&#8221;15px&#8221; custom_margin=&#8221;||0px|||&#8221; custom_padding=&#8221;5px|||||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; title_level=&#8221;h2&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>If you haven&#8217;t received a refund yet, please check your bank account first.<\/p>\n<p>Then contact your credit card company. It may take some time for your refund to be officially posted.<\/p>\n<p>Then contact your bank. It often takes some time for a refund to be processed.<\/p>\n<p>If you still haven&#8217;t received your refund, please contact us at clement@vikory.com.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Exchanges (if applicable)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Lato|700|||||||&#8221; title_font_size=&#8221;15px&#8221; custom_margin=&#8221;||0px|||&#8221; custom_padding=&#8221;5px|||||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; title_level=&#8221;h2&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"\">Wir ersetzen Artikel nur, wenn sie defekt oder besch\u00e4digt sind. Wenn Sie den Artikel gegen denselben umtauschen m\u00f6chten, senden Sie uns bitte eine E-Mail an clement@vikory.com mit einem Foto des Artikels im Paket.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Shipment&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Lato|700|||||||&#8221; title_font_size=&#8221;15px&#8221; custom_margin=&#8221;||0px|||&#8221; custom_padding=&#8221;5px|||||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; title_level=&#8221;h2&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>To return your product, please send it to: 40 rue du chemin vert, 75011 Paris, France<\/p>\n<p>You are responsible for the return shipping costs. Shipping costs are non-refundable.<\/p>\n<p>The delivery time for your exchanged product may vary depending on your location.<\/p>\n<p>For packages valued over $75, please consider using a trackable shipping service or shipping insurance. We do not guarantee the receipt of your return shipment.<\/p>\n<p>[\/et_pb_text][et_pb_heading _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_font_size=&#8221;23px&#8221; custom_margin=&#8221;||-1px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; title_level=&#8221;h2&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#e1e1e1&#8243; custom_padding=&#8221;8px||4px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;19px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Exceptional baguettes.&#8221; image=&#8221;https:\/\/vikory.com\/wp-content\/uploads\/2025\/04\/drumstick_bee389bf-5baa-4e12-a10d-32c455bf1e66_x50@2x.png&#8221; image_icon_width=&#8221;44%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Quicksand|700|||||||&#8221; header_font_size=&#8221;17px&#8221; body_font=&#8221;Lato|&#8211;et_global_heading_font_weight|||||||&#8221; body_text_color=&#8221;#535252&#8243; image_icon_custom_margin=&#8221;||0px||false|false&#8221; image_icon_custom_padding=&#8221;||0px||false|false&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Every baguette<\/strong> that leaves <strong>our workshops<\/strong> is inspected to guarantee a <strong>unique experience.<\/strong><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Quality wood.&#8221; image=&#8221;https:\/\/vikory.com\/wp-content\/uploads\/2025\/04\/favorite_x50@2x.png&#8221; image_icon_width=&#8221;44%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Quicksand|700|||||||&#8221; header_font_size=&#8221;17px&#8221; body_font=&#8221;Lato|&#8211;et_global_heading_font_weight|||||||&#8221; body_text_color=&#8221;#535252&#8243; image_icon_custom_margin=&#8221;||0px||false|false&#8221; image_icon_custom_padding=&#8221;||0px||false|false&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Our chopsticks<\/strong> are made of hickory, an American <strong>white hickory<\/strong> wood that is both <strong>flexible and hard<\/strong>.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Free Shipping.&#8221; image=&#8221;https:\/\/vikory.com\/wp-content\/uploads\/2025\/04\/shipping-box_x50@2x.png&#8221; image_icon_width=&#8221;44%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Quicksand|700|||||||&#8221; header_font_size=&#8221;17px&#8221; body_font=&#8221;Lato|&#8211;et_global_heading_font_weight|||||||&#8221; body_text_color=&#8221;#535252&#8243; image_icon_custom_margin=&#8221;||0px||false|false&#8221; image_icon_custom_padding=&#8221;||0px||false|false&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Free delivery<\/strong> on <strong>mainland France<\/strong> for all orders over <strong>\u20ac 60<\/strong>.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Since drumsticks are consumable items, they cannot be returned. If there is a problem with your order (damaged, not received), please send us an email to clement@vikory.com (with a photo of the damaged package). Please note: If your package is damaged, refusing it upon delivery is the best solution. We cannot offer a full refund [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":4894,"menu_order":52,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1846","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Right of return Returns Since drumsticks are consumable items, they cannot be returned. If there is a problem with your order (damaged, not received), please send us an email to clement@vikory.com (with a photo of the damaged package). 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