The trademark VIKORY is a trademark registered with the INPI and operated by VIKORY SAS.
The shop http://www.vikory.com belongs to VIKORY SAS.
Price and VAT
The selling prices of the products sold on the website www.vikory.com are VAT included (TTC). These prices however do not include shipping and eventual customs fees. For each order a detailed invoice will be attached.
VIKORY reserves the right to change prices at any time but the products will be billed based on rates in effect at the time of registration of the order, and subject to availability.
2. VAT and taxes
· Delivery in Metropolitan France and Europe Community:
Items you order on the website are subject to French VAT (19.6%).
· Delivery in the rest of the world and in the DOM TOM
The price will be calculated including VAT automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of VIKORY. They will be your responsibility and are your sole responsibility both in terms of declarations and payments to the competent authorities of your country. We advise you to inquire about these aspects with your local authorities.
Delivery of orders
Deliveries are made by La Poste, in "Colissimo, delivered without signature". Once the package is prepared by us, it will be delivered to you within 48 hours, directly in your mailbox. If it is not large enough and you are absent, a notice of the proceeding will be filed. You can then pick up your parcel at the nearest post office within 15 days. Follow at any time the delivery of your package on www.colissimo.fr
By opting for Colissimo delivery, you choose a carrier that offsets the CO2 emissions of all delivered parcels to reduce the environmental impact.
We do not accept any liability for longer delivery times (especially in the event of a strike), loss or damage caused by the carrier.
1) Your order did not reach you within 72 hours (without information from us)?
With your order number (which you will find in the e-mail of your order confirmation), contact us immediately by e-mail through the Contact page. We will then launch an investigation with La Poste to carry out research. At the exception of pre-orders, we promise to deliver within a 25 day deadline, if this is not the case, we will refund the full amount collected within 30 days.
A La Poste survey can last up to 21 days from the date of the start of the investigation.
2) The package is defective?
When receiving the package and after noting that it was defective (crushed, torn, open, wet package ...), we advise you to refuse.
If you decide to keep the package defective, we release ourselves from any liability.
3) After receiving your package, the item does not match my order?
Example: you ordered a pair of Ananda sticks in 5A and you receive it in 5B.
Contact us through the Contact page. In this case we cover the cost of return of the product(s) taken but also the costs of re-sending.
The price depends on your order and the choice of the mode of transport, and the distance from the country of destination. At the time of validating your order the delivery options and their rates will be clearly indicated, and reported on your invoice.
The times indicated on www.vikory.com are indicative. The usual delivery time is 5 working days for a shipment to France, from the receipt of payment. In case of possible delay, we will contact you by email or telephone to warn you of the extension of this delay.
They are clearly indicated during your order:
- Secure payment by Carte Bleue (Visa, Eurocard, Mastercard, American Express) via Stripe
- Payment via Paypal
When you pay by credit card on our website, VIKORY guarantees a secure payment (However we do not guarantee the theft of Carte Bleue). We give all our trust to our intermediaries (Stripe) in financial transactions.
Once you have selected your products, you will be able to enter your bank details:
- Number of your credit card
- Expiration date
- Encryption code, located on the back of your credit card (the last three digits)
When you pay via Paypal you can, if you want, open a Paypal account but it is not a requirement. We do not deal with this manipulation, it is only your responsibility.
Payment case refused
You wish to place an order on our site and you can not validate your payment by Credit Card?
First of all, make sure that the bank details you entered corresponds with an accepted credit card on our site. Then, remember to check that you have entered the correct bank details on the payment page. If the problem persists do not hesitate to contact us via the Contact page.
In case your payment could not be validated by our services.
The bank details you have given us have not allowed us to process your order. We invite you to contact your financial institution. At this moment, the order is pending.
In order to meet your needs and ensure optimal remote service, we need to register certain elements about you such as your last name, first name and your address. This information is essential for the processing and delivery of your orders. They are collected purely for internal use.
Under the Data Protection Act of 06/01/1978, we guarantee you the right to access and modify this information. Just write us by specifying your name, first name and address.
In addition, all the banking information that you provide to us during an online purchase is not stored or visible on the Internet.
Disputes arising from the application of these general conditions of sale are subject to French law.
In the absence of amicable resolution, the dispute will be brought before the Commercial Court of Lille.
Right to retract
The consumer has a period of 14 days to exercise his right of withdrawal, without having to justify or pay penalties, except for the cost of return. this period is fourteen days from the receipt of the goods.